Our diffusers use nebulizing technology, meaning no water or heat is required. This ensures a cleaner, stronger, and more natural aroma — delivering the full benefits of 100% pure essential oils without dilution or residue.

We recommend using only 12SCENT oils, which are specially formulated for nebulizing diffusers. Other oils may be too thick, contain synthetics, or leave residue that could clog the system.

To clean, simply run a few drops of pure rubbing alcohol (isopropyl) through the diffuser for 5–10 minutes. This helps remove residue and maintain optimal performance. We recommend cleaning it once every 3 months.

We currently ship in USA and in Romania, depending on region. Shipping rates and times are calculated at checkout.

Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days depending on your location. International shipping may take longer.

We offer a 30-day return window on diffusers and unopened oils. If you're not satisfied, contact us and we’ll help make it right.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.