Contact us

email: Info@12scent.com
Contact us
Share details about your shipping policies, item returns, or customer service.
- Returns: Unused products can be returned within 30 days for a refund.
- Subscriptions: No refunds on monthly fees, but you can cancel anytime.
- Damaged/Defective Items: We’ll replace or refund them at no cost to you.
- Return Shipping: Customers cover return shipping unless we made a mistake.
- 1-Year Warranty on all scent machines.
- Free Repair or Replacement for manufacturer defects.
- Not Covered: Misuse, improper setup, or modifications.
- Need Help? Contact us with your order details.