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email: Info@12scent.com

Contact us

Share details about your shipping policies, item returns, or customer service.

  • Returns: Unused products can be returned within 30 days for a refund.
  • Subscriptions: No refunds on monthly fees, but you can cancel anytime.
  • Damaged/Defective Items: We’ll replace or refund them at no cost to you.
  • Return Shipping: Customers cover return shipping unless we made a mistake.
  • 1-Year Warranty on all scent machines.
  • Free Repair or Replacement for manufacturer defects.
  • Not Covered: Misuse, improper setup, or modifications.
  • Need Help? Contact us with your order details.